viewing customer reviews

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Welcome
Understanding
- Functionality
- User Accounts
Setting your Store
- Setting your Store
- Destination Zones
- Shipping Charges
- Tax Settings
- Payment Methods
- File Management
- Discounts
- Coupons
- Summary
Products
- Products
- Managing Products
- Wish lists
  - Wish lists
  - Viewing Customers Wish lists
- Search for products
- Add new product
- Create Products by Cloning
- E-goods
- Modify Product
  - Modify Product
  - Product details
  - International descriptions
  - Product Options
  - Subscriptions
    - Subscriptions
    - Adjusting Setup Fees and Recurring Billing Plans
  - Wholesale Trading
  - Upselling links
  - Detailed Product Images
  - Customer Reviews
    - Customer Reviews
    - Managing Customer Reviews
- Delete product
- Import/Export Procedures
- Group Product Editing
- Update inventory
- Extra fields
Your profile

Managing Customer Reviews

Viewing customer reviews

You can view customer reviews for any product without leaving the administration back-end.

To view customer reviews for a specific product:

1.	Find the product for which you want to view customer reviews.

2.	Open this product for modification.

3.	In the 'Product Management' section menu, click the link 'Customer Reviews'. A dialog box titled 'Edit reviews' should be opened.

The 'Edit reviews' dialog box is the place where all the reviews regarding the product being viewed can be seen. Before your store visitors have posted any feedback, the reviews section of the 'Edit reviews' box is empty:

Then, as your store visitors begin posting reviews, reviews form a list in the upper part of the 'Edit reviews' dialog box:

Adding customer reviews

You can use the 'Edit reviews' dialog box to add reviews of your own directly from the administration back-end.

To add a review:

1.	Find the product for which you want to add a customer review. Open this product for modification.

2.	Open the 'Edit reviews' dialog box for this product.

3.	Use the 'Add new review' section of the 'Edit reviews' dialog box to create a new review:

a)	Use the AUTHOR field to enter your name and, optionally, your e-mail address.

b)	Use the MESSAGE field to enter the text of your review.

c)	Click on Add/Update.

Your review should be added to the list of customer reviews both in the customer zone and the administration back-end.

Editing customer reviews

You can edit any reviews created by your customers.

To edit a customer review:

1.	Find the product for which you want to edit a customer review. Open this product for modification.

2.	Open the 'Edit reviews' dialog box for this product.

3.	Find the review you would like to edit in the list of customer reviews for this product.

4.	Edit the review (If necessary, you can change the contents of both the AUTHOR and MESSAGE fields).

5.	Click on Add/Update.

The edited review should be updated both in the customer zone and the administration back-end.

Deleting customer reviews

Customer Reviews module allows you to delete abusive posts and any inappropriate content which might be posted to your store website via the 'Customer Reviews' section of the 'Customer Feedback' form.

To delete one or more reviews with undesirable content:

1.	Find the product whose customer reviews you want to delete. Open this product for modification.

2.	Open the 'Edit reviews' dialog box for this product.

3.	Find the reviews to be deleted in the list of customer reviews for this product.

4.	Mark the found reviews for deletion by selecting the check boxes next to them.

5.	Click the Delete selected button.

The reviews should be removed from the list of customer reviews both in the customer zone and the administration back-end.

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