What Customer Reviews does

The Customer Reviews allows your customers to post feedback about the products in your store. For this purpose, a special form is added onto the product details page of every product - 'Customer feedback'.

Two types of customer feedback are supported: product ratings and customer reviews. Respectively, the 'Customer feedback' form includes two sections: 'Product rating' and 'Customer reviews'.

The 'Product ratings' section allows customers to evaluate a product based on a 5 point scale, the choice Excellent corresponding to the highest rating of 5 points, Poor - to the lowest rating of 1 point:

The 'Customer Reviews' section allows customers to post their own reviews of a product:

Ratings of a product by different customers are summed up, so the resultant rating of a product represents a simple average of its ratings by all the customers who have voted. Rating points are represented by stars, and as soon as a product gets rated by somebody, all the store visitors can see its rating in the  'Product rating' section. Each customer are allowed to rate a product only once. Only register customers are allowed to rate products.

Customer reviews created by your customers are posted for everyone to see in the 'Customer Reviews' section. Each review can be accompanied by the name of the author and the author's email address.

Only register customers are lowed to post reviews.

Roles in Customer Reviews management